Terms and Conditions
Booking & Confirmation
- All event bookings and product orders require a written confirmation via email, WhatsApp, or signed quotation/invoice.
- A 50% non-refundable deposit is required to secure the date and begin preparation or production.
- The remaining balance must be paid at least 3 days before the event date or product delivery.
- For last-minute bookings (within 7 days), full payment is required upfront.
Payment Terms
- Payments can be made via online bank transfer, DuitNow, or FPX to the account listed on the invoice.
- All prices are in Malaysian Ringgit (RM) and are [inclusive/exclusive] of SST, based on your billing requirements.
- A late payment fee of RM50 may be charged if payment is delayed without notice past the agreed due date.
Cancellation & Refunds
- Cancellations must be made at least 7 days in advance in writing to be eligible for a partial refund.
- If cancellation is made:
- 7+ days before event: 50% of total is refundable (if fully paid).
- Less than 7 days: No refund will be provided.
- No refunds for customized or personalized products once production has started.
Logistics & Event Day Requirements
- We will arrive 2 hours early for setup (unless otherwise discussed).
- The client is responsible for providing:
- Suitable tables and chairs (unless provided by us)
- Indoor or shaded space for outdoor events
- Power supply or water access (if required for certain workshops)
Safety & Supervision
- While all materials are safe and beginner-friendly, supervision is required for children under 12.
- We are not liable for any injuries or damages due to misuse of tools or materials by participants.
- All facilitators will provide clear safety instructions before starting the workshop.
